There was a problem processing your booking. No need to call us to reconfirm this reservation.' However 22 hours later I received an email stating Almost Immidietly I received confirmation that the flight was booked and quote 'Your reservation is confirmed. I booked 4 tickets to Disneyland for spring break at a good price. NEVER GOING TO USE FLIGHT HUB AGAIN = FLYER BEWARE!!! So I did get this done and sent it back - long story short I got a full credit from WestJet but got no confirmation of this from Flight Hub - I had to call WestJet again to confirm I received a full credit which I did and they gave me all the information I needed in order to use my credit within the next year.įlight Hub was horrible to deal with and did not send me any written confirmations of my flight credit when they said the would. They told me the note was not good enough because in the remarks section of the Drs note it needs to have the specific type of surgery to be performed!!! OMG you have got to be kidding! So I did all this and a scanned the note with all the information on it and emailed it to Flight Hub - I got nothing back from them so I called a day or so later to follow up. I called Flight Hub back to explain this and they said we still need the Drs note and his ID number needs to be on the note. I called Flight Hub back they said they have different rules and if I wanted a full credit with no charges I would need a note from the Dr doing the surgery!!! I called the Drs office and they were floored by this and said this is an invasion of your wifes privacy. I hung up and called WestJet who was the airline we were booked with through flight hub - I spoke to a very nice service rep and he explained this happens all the time and all flight hub has to do is call WestJet and ask for a waiver code and we would get a full credit with WestJet for our flights no questions asked - especially due to our situation. They said we can get it down to $150.00 per person and I refused under the circumstances and I felt this was not the right thing and we should not be treated that way.

I called Flight Hub and they wanted to charge $200.00 per person fee for cancelling - I refused under these circumstance and tried to explain.

I had to cancel our flights to Mexico in December 2016 because we found out my wife needed surgery and treatment for breast cancer.

Flighthub reservation